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Technical Support

FAQ:

TEXTA does not turn on

Possible causes

Failure of the power head

Checks for resolution

Check the power at the control box, the electrical panel and the head of the TEXTA weighing system

TEXTA does not communicate with the PC

Possible causes

The communication cable has loosened in one of its two ends or one of the communication ports of the PC or the TEXTA fails.

Checks for resolution

Check the communication wiring and, if correct, check that both the PC and the TEXTA communication ports operate correctly.

The gate system does not open or close

Possible causes

  1. The gate is damaged.
  2. There is a power failure in the weighing system.
  3. There is a failure in some device of the weighing system.

Checks for resolution

  1.  Check gates and repair any damage.
  2. Check the power input at the control box, the electrical panel and the head of the TEXTA weighing system. Check that the gate detectors have powered on the detection pilot.
  3. Check that the inputs/outputs module is operative.

The weighing system provides erroneous values

Possible causes

Damage to the doors or the Load Cells.

Checks for resolution

Check gates and repair any damage and check the correct status of all the load cells:

  1. Verify that the cells are in perfect conditions.
  2. Check that anchors or supports cells are in perfect condition.
  3. Verify that the wiring of the cells are not damaged.

Still have not solved your problem ?

You can contact us by phone or via the contact form .

Contact Form

1 + 7 = ?

ADDRESS

Paseo de Las Delicias, 1
41001 SEVILLA
Spain

PHONE

+34 954 560 856

E-MAIL

info@texta.es