Technical Support
FAQ:
TEXTA does not turn on
Possible causes
Failure of the power head
Checks for resolution
Check the power at the control box, the electrical panel and the head of the TEXTA weighing system
TEXTA does not communicate with the PC
Possible causes
The communication cable has loosened in one of its two ends or one of the communication ports of the PC or the TEXTA fails.
Checks for resolution
Check the communication wiring and, if correct, check that both the PC and the TEXTA communication ports operate correctly.
The gate system does not open or close
Possible causes
- The gate is damaged.
- There is a power failure in the weighing system.
- There is a failure in some device of the weighing system.
Checks for resolution
- Check gates and repair any damage.
- Check the power input at the control box, the electrical panel and the head of the TEXTA weighing system. Check that the gate detectors have powered on the detection pilot.
- Check that the inputs/outputs module is operative.
The weighing system provides erroneous values
Possible causes
Damage to the doors or the Load Cells.
Checks for resolution
Check gates and repair any damage and check the correct status of all the load cells:
- Verify that the cells are in perfect conditions.
- Check that anchors or supports cells are in perfect condition.
- Verify that the wiring of the cells are not damaged.
Still have not solved your problem ?
You can contact us by phone or via the contact form .